Privacy Policy

1. OUR VIEW OF PERSONAL INFORMATION PROTECTION

The protection of your personal information is of great importance to Toray Industries, Inc. (“TORAY” or “we”, “us” or “our”) and its affiliated companies (TORAY and its affiliates jointly referred to as the “TORAY Group”). This privacy policy (the “Privacy Policy”) therefore intends to inform you about how TORAY collects, uses, and shares your personal information.
We handle this personal information in accordance with applicable laws, regulations, and guidelines on the protection of personal information, and in accordance with generally accepted norms and rules regarding the same.

2. PURPOSE OF OUR USE OF YOUR PERSONAL INFORMATION

We will use your personal information only to the extent necessary to achieve the following purposes:

  1. (1) To provide products or services;
  2. (2) To provide information on products or services;
  3. (3) To send out TORAY’s advertising messages; and
  4. (4) To respond to your inquiries, etc.

3. THE TYPES OF PERSONAL INFORMATION, ETC., WE OBTAIN THROUGH OUR WEBSITE

When you access our website on your device, our server automatically collects certain browser- or device-generated information (so-called “server log files”) including the followings:

The collected information will be analyzed without identifying the individuals who provided the information. This information is used only for the purposes of providing services on the websites, increasing customer satisfaction, and ensuring proper technical operation so that we can investigate and eliminate malfunctions.
Through the contact forms that you can fill out on our websites to provide a question or comment, we collect the following personal information:

The collected personal information will not be disclosed to external third parties. We only use this personal information to reply to your enquiry as soon as possible. Otherwise, we will only use it if we have received your specific consent.
In addition, our websites use cookies. To learn more about cookies, please refer to our separate Cookie Policy.

4. THE RETENTION PERIOD OF YOUR PERSONAL INFORMATION

We will manage your personal information only for the period necessary to comply with our relevant legal obligations and to conduct our proper business operations.

5. HOW DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information with other affiliated companies of the TORAY Group listed below, within the scope of the purposes for such joint utilization stipulated below.

Personal information that may be jointly shared:

Companies that your personal information may be shared with:

We will share your personal information mainly with the affiliated companies of the TORAY Group listed in the URL link below:
https://www.toray.com/network/index.html

Purposes of sharing your personal information:

Name or appellation of the entity responsible for maintaining the shared personal information:

Toray Industries, Inc.

6. PROVISION OF PERSONAL INFORMATION TO THIRD PARTIES

As a rule, personal information shall not be automatically disclosed to third parties, except where it is shared as described above. However, if we are compelled by laws and regulations, litigation and legal processes within or outside of your country of residence, or requests from the public and governmental authorities, and/or if we determine that the disclosure is necessary or appropriate for the purposes of national security, law enforcement, or other issues of public importance, it may be necessary for us to disclose your personal information.
In addition, we may disclose your personal information if we determine in good faith that the disclosure is reasonably necessary to protect our rights and interests and to pursue available remedies, to enforce our terms and conditions, to investigate fraud, or to protect our operations or users.

7. SECURITY MEASURES

We handle your personal information in a manner that appropriately ensures its security (including protection against unauthorised or unlawful handling, accidental loss, destruction, or damage). Moreover, we use appropriate technical or organisational measures designed to protect your personal information effectively, and we integrate the protection measures into our company regulations to achieve this level of protection.
For example, our websites are cryptographically secured using Secure Socket Layer-encryption (SSL). This ensures a safe and secure data transfer between the browser and the server, so if your browser is not compatible with SSL-encryption technology, please download the latest compatible browser. If the address starts with “https://”, it indicates that a website is using the SSL-encryption technology.
We will retain your personal information for a period necessary to fulfill the purposes specified in this Privacy Policy, unless a longer retention period is required or permitted by laws and regulations.

8. NOTIFICATION OF INFRINGEMENT OF PERSONAL INFORMATION

In case of a breach of security where your personal information is transmitted externally, stored, or otherwise handled due to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access thereto, we have mechanisms and company regulations in place to identify and investigate the event promptly. Depending on the outcome of our assessment, if an incident such as a leakage occurs, we will take appropriate actions under the circumstance, such as making reports to the supervisory authorities and contacting the individuals who may be affected.

9. CUSTOMERS REQUESTS RELATED TO PERSONAL INFORMATION

With respect to your personal information collected by TORAY, you may request the following items to the extent permitted under applicable laws and regulations. If you wish to request any of the following items, please contact the contact persons in Section 13 of this Privacy Policy. TORAY will consider your request based on applicable laws and regulations and will respond appropriately.

  1. Access to your personal information: You have the right to obtain from us a confirmation as to whether or not your personal information is being handled, and, where that is the case, you can request a disclosure of the personal information and certain related information such as the purpose of the handling and the categories of personal information in question.
  2. Correction and deletion of your personal information: If you are of the view that the personal information about you is not accurate, you can make a request to TORAY for the correction, addition, or deletion of the personal information.
  3. Suspension of use and erasure of your personal information: When TORAY illegally handles your personal information, you can request TORAY to suspend its use of the personal information, or to erase your personal information.
  4. Petition to supervisory authorities: When TORAY does not act in good faith, you can file a complaint against us with the relevant supervisory authorities.

10. PERSONAL INFORMATION OF CHILDREN

As a rule, we do not knowingly collect and handle information on children in connection with our business operations. However, if we become aware that we have collected and handled information from a child, we will respond appropriately in accordance with applicable laws and regulations.

11. LINKS TO OTHER WEBSITES AND THIRD PARTY SERVICES

We may provide hypertext links from TORAY Group’s websites to third-party websites or Internet sources, as shown below for illustration purpose. Since we have not examined the privacy policies of third parties and specific content at each link, we cannot be held liable for the content. Please read carefully the respective privacy policies to find out how they collect and handle your personal information.

Google Maps (an example)
On certain individual webpages of our Websites, we use the Google Maps API provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). This service lets us show you where our offices are located for your easy access.

When Google Maps is embedded in a webpage, your IP address is transmitted directly to Google as soon as you visit the webpage, and a cookie is stored. You can obtain information about, and opt out of, data handling by Google anytime at: http://policies.google.com/privacy?hl=en&gl=de .

If you do not agree to have your data transmitted to Google when using Google Maps in the future, you also have the option to disable the Google Maps web service completely by turning off JavaScript on your browser. This will fully disable the display of Google Maps on the websites.

12. UPDATES TO THE PRIVACY POLICY

We shall observe all applicable laws, regulations, guidelines and any other standards related to our handling of personal information, and shall periodically review and improve this Privacy Policy. Any changes to the Privacy Policy will become effective upon the posting of the revised Privacy Policy on the Websites.

13. CONTACT

If you have any questions regarding personal information handled by us, please contact our personal information protection staff through the inquiry form below.

Contact